Frequently Asked Questions
Laundromat
What are your hours?
We are open from 7:00 a.m. to 9:00 p.m. Last wash is at 8:00 p.m.
Do you have large machines?
Yes, we have 60 pound machines that can wash your big and bulky items like comforters and sleeping bags.
Are you attended?
We have attendants on site during most of our operating hours.
Are you a coin or a credit card laundromat?
You can use the DexterPay app to easily run our machines.
Wash & Fold
What are your wash and fold hours?
Wash and fold is available 9:00 a.m. - 2:00 p.m. and 5:00 p.m. - 8:00 p.m. daily.
What products do you use when you wash my clothes?
We use Kirkland Premium Brand Detergent, highly rated by Consumer Reports and USA Today. You can upgrade to a different detergent for a small fee.
Is there a minimum order?
Yes, there is a $25 minimum order.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
With our industrial machines your laundry will be washed, dried and folded by the next day.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery laundry service Monday - Friday from 7:00 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 4:00 p.m.
What is the turnaround time for pickup and delivery?
You will get your laundry back in 48 hours.
Is there a minimum order?
There is a $35 minimum order for pickup and delivery.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
We ask for your credit card or debit card when you place the order. You card will not be charged until your order has been weighed and completed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.